Helpful answers
Frequently asked questions
Everything you need to know before you apply and while your loan is being reviewed.
The documents depend on how you earn your income. Most customers need an ID, recent bank statements, proof of residence, and income documents such as a payslip or pension advice.
Yes. Your draft stays in your customer portal, so you can come back when you have more time or when your documents are ready.
Your portal shows each stage of your application, from draft and review to document requests and final outcome, so you always know your next step.
Customers commonly apply for school costs, home improvements, emergency expenses, family needs, and consolidating existing repayments into a more manageable plan.